Premier Field Engineer

About the Role:

Job Title: Network Engineer

This resource will be supporting the enterprise environment on the service provider network engineering team.
Participating in Method of Procedure meetings and working within jira and remedy to troubleshoot ongoing project issues as well as taking tickets from the cue.
Minimum Qualifications:

3+ years of experience in network engineering
Troubleshooting experience 
Juniper and/or Nokia troubleshooting experience
Experience supporting enterprise environments
Jira experience
Great time management skillsAbout the Role:

Job Title: Customer Engineer / Cloud Solutions Architect

Location: Remote across USA

Summary:

Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance. 
Train customers and share industry and development expertise. 
Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
Build strong customer relationships and ensure deliveries align with customer projects and milestones. 
Gain access to expertise and support from consulting practice and product group. 
Growth Mindset 
Troubleshooting/Problem Analysis 
Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness
Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for Premier. 
Engineers must also possess strong technical writing, presentation and training skills

Expertise Required:
Deep understanding in MS Teams architecture
Deep troubleshooting skills with Teams
Designing & implementing services of Teams.
Teams deployment
3-5 years’ experience of supporting UC communication solutions such as Skype for Business/Teams
3-5 years’ experience of Voice, video, meeting solution, and supporting infrastructure
3-5 years’ experience supporting UC/AV hardware/MS Teams Room
General understanding on telephony and IP Voice communication
Understanding on LAN/WAN/IP technology
Understanding and application of security aspects of network and communication solutions
Experience in the enterprise customer arena 
Passion for new innovative technology and drive customer transformation
Ability to communicate with a variety of different audiences and strong presentation skills.