Presales Engineer

Role

LeadSquared is looking for Presales Professionals, who will work in close collaboration with the sales team to create solutions and drive business closures. This role is very critical as it will directly impact sales, revenue, customer acquisition, and customer satisfaction.

Key Responsibilities:

· To deliver a high-quality experience to the prospects & customers during engagement, acquisition, and onboarding.

· Present and Demonstrate end-to-end product capabilities to all required point-of-contacts at the prospect’s / customer’s end.

· Create Solution Documents / Business Proposals, respond to RFQs/RFPs and create quick proofs-of-concept / custom demos/integrations to help the sales team negotiate contracts and drive deal closures.

· Understand the software and tools ecosystem of each prospect/customer and come up with the most optimal ways of connecting LeadSquared to them.

· Assess the customer needs and arrive at the best solution via close collaboration with the client’s POCs, sales team, product/technology team, delivery team and partner teams, as required.

· Gain a thorough understanding of the product/platform and continuously learn from new product updates and pitch them appropriately to the clients, based on their requirements.

· Gain continuous knowledge of the competitive landscape and their offerings across all required domains and regions.

· Providing continuous feedback to product development/delivery team/sales team w.r.t. new trends/solution expectations from the customer sides based on market demand/research.

· Continuous engagement with technology, delivery, partners, and 3rd party technology vendors to drive innovations and enhancements to product/platform, thereby creating new opportunities for up-sell / cross-sell across various domains/business verticals and across all regions.

· Follow best practices and drive process efficiencies/automation & technology innovations.

· Should aim to become the solution expert and go-to-person for the regional sales team to provide solutions to cater to various customer demands and business needs.

· Build strong relationships with clients & partners and continuously explore upsell/cross-sell opportunities for LeadSquared products or services with them, in close collaboration with Sales Team / Customer Success Team.

· Participate actively and deliver Knowledge Sharing Sessions & Training to internal teams/partners.

Requirements:

· Engineering (preferably from CS). MBA (Sales / Marketing / Finance). A data science/statistics background would be a plus.

· 1-10 years of experience in a Pre-sales role

· Excellent written and verbal communication (English) skills.

· Excellent presentation and demonstration skills, addressing all key pain points of the client at hand.

· High degree of expertise in making presentations/proposals and contracts with good commercial sense.

· Excellent aptitude, problem-solving skills, and quick prototyping / proof-of-concept-creation skills.

· Should have good exposure and experience w.r.t creating business / commercial proposals and responding to RFQs / RFPs etc.

· Should be passionate about customer-facing roles.

· Ability to grasp new technologies and drive executions quickly.

· Knowledge & Experience in SaaS, CRM Tools, Sales & Marketing Tools, and Cloud/AWS would be a plus.

o Good understanding of how cloud-based platforms/applications are delivered and consumed.

o Good understanding of unique features and challenges of SaaS applications (web and mobile)

o Knowledge of software tools and technologies, prevalent in the Healthcare/Education sector and how they get integrated, would be a plus.

· Should be focused on delivering results with Quality and possess the ability to multitask.

· Should have excellent work ethics and be a wonderful team player and collaborator.

· Knowledge of the latest tools, technologies and innovations is equally important, e.g., knowledge of bots, AI/ML, Propensity, etc. would be a plus.

· Hands-on experience as a programmer (in any language - web/mobile development) would be a plus.

· Exceptional critical thinking skills would be a plus.

· A stint in a start-up / early-stage organization would be a plus