Principal Consultant - Office 365 & collaboration SME

Responsibilities:

• Managing Office 365 & collaboration Infrastructure (Skype/Team, OneDrive, SharePoint) end to end.
• Implementing security features and working with engineering teams for designing, testing, and implementing enhancements.
• Support integration with security & compliance solutions.
• Managing O365 licenses, costs with regular reporting.
• Ensuring safety & security of the data & O365 infrastructure.
• Supporting the escalated requests, major incident management, RCA & RCCA.
• Identifying & implementing continuous improvement & automation opportunities.
• Mentor other resources & analyzing the incident trends and coming up with solutions.
• Maintaining design & configuration documentation up to date.
• Maintain high end user experience.
• Knowledge in SharePoint 2013, SharePoint Online and Power Platform (Power Apps, Power Automate and Power BI)
• Qualifications we seek in you!
• Minimum Qualifications / Skills
• Bachelor’s or Master’s degree, O365 & ITIL certifications.
• Proven experience as an Office 365 & Collaboration SME or similar role.

Preferred Qualifications/ Skills

• Strong working experience on migrations and hybrid Exchange infrastructure.
• Strong troubleshooting skills
• Experience designing and implementing Microsoft Office 365, Exchange Server, and Active Directory
• Practical knowledge of Active Directory Federation Services (ADFS), Windows Server, Azure and Office 365 solutions.
• Direct experience migrating from on-premise to cloud storage (SharePoint online, Teams etc.)
• Direct experience with on-premise Active Directory, Azure Active Directory and Hybrid deployments
• Direct experience in managing and configuring Skype/Teams infrastructure & understanding/experience in configuring and supporting conference room devices would be a plus.
• Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE
• Direct Experience migrating email from Exchange on-premise/hosted to Exchange online through various migration methods (Cutover, Staged, Hybrid)
• Implementation of advanced functions of Office 365 Security and Compliance center – AIP, ATP, Mail flow rules management, Managing DNS records, Exchange online protection, SPAM & security controls.
• Excellent people skills with ability to handle difficult personnel situations
• Strong written and verbal communication skills.
• Understanding/experience in managing Intune tenants and MDM would be an advantage.
• Open to cross-skill to other technologies per the business requirement.
• Strong communication and collaboration skills.
• Relevant certifications (e.g., MCSE, VCP) are a plus.