Description


  • 3+ Years supporting Client Managed Print Services
  • Web Jet Administration.
  • Print Management:
    • Working through customer requirements for feature enhancement requests.
    • Testing, validating and implemented new features with the business.
    • Manage/coordinate the resolution of issues between the vendor and our customers.
    • SRE capability, developing tools, tests, monitoring, alerting and self-healing of SaaS platforms.
    • Business Process improvement and standardization.
  • Incident Management and customer service:
    • Handle Break/Fix, Service Request, Change records using Service Now
    • Meet with Businesses to Client their requirements and be the bridge between

The users and the vendor.

 

  • Escalate to vendor emerging concerns of the users.
  • Provide excellent customer service to our users by handling concerns and requests within SLA.
  • 3+ years scripting and Programming
    • PowerShell
    • Python
    • WebAPI/REST services
  • Project Management
    • PMP Certification or equivalent
       

Nice To Have 

 

  • 1+ years supporting any other Managed Print Services.
  • Programming
    • .Net
    • Java
  • User Base Supported
    • 300k+ users
    • Multinational organization.
  • Teams
  • Service Now API
  • ITIL 4

Key Skills
Education

Any Graduate

Back To Jobs