Printer Support Engineer

Position : Printer Support Engineer

Location : Remote

Fulltime 

 

• 3+ Years supporting Client Managed Print Services
• Web Jet Administration.
• Print Management:
  • Working through customer requirements for feature enhancement requests.
  • Testing, validating and implemented new features with the business.
  • Manage/coordinate the resolution of issues between the vendor and our customers.
  • SRE capability, developing tools, tests, monitoring, alerting and self-healing of SaaS platforms.
  • Business Process improvement and standardization.
• Incident Management and customer service:
  • Handle Break/Fix, Service Request, Change records using Service Now
  • Meet with Businesses to Client their requirements and be the bridge between

The users and the vendor.

 

• Escalate to vendor emerging concerns of the users.
• Provide excellent customer service to our users by handling concerns and requests within SLA.
• 3+ years scripting and Programming
  • PowerShell
  • Python
  • WebAPI/REST services
• Project Management
  • PMP Certification or equivalent
     

Nice To Have 

 

• 1+ years supporting any other Managed Print Services.
• Programming
  • .Net
  • Java
• User Base Supported
  • 300k+ users
  • Multinational organization.
• Teams
• Service Now API
• ITIL 4