Description

  • 3+ Years supporting Client Managed Print Services
  • Web Jet Administration.
  • Print Management:
  • Working through customer requirements for feature enhancement requests.
  • Testing, validating and implemented new features with the business.
  • Manage/coordinate the resolution of issues between the vendor and our customers.
  • SRE capability, developing tools, tests, monitoring, alerting and self-healing of SaaS platforms.
  • Business Process improvement and standardization.
  • Incident Management and customer service:



 

  • Handle Break/Fix, Service Request, Change records using Service Now
  • Meet with Businesses to Client their requirements and be the bridge between
     

The users and the vendor. 

 

  • Escalate to vendor emerging concerns of the users.
  • Provide excellent customer service to our users by handling concerns and requests within SLA.
  • 3+ years scripting and Programming



 

  • PowerShell
  • Python
  • WebAPI/REST services
  • Project Management



 

  • PMP Certification or equivalent
     

Nice To Have

 

  • 1+ years supporting any other Managed Print Services.
  • Programming
  • .Net
  • Java
  • User Base Supported



 

  • 300k+ users
  • Multinational organization.
  • Teams
  • Service Now API
  • ITIL 4

Key Skills
Education

Any Graduate

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