Description

Problem Manager

100% Remote

Long Term

Job Summary:
We are seeking an experienced Problem Manager to join our team. The ideal candidate will be responsible for overseeing and coordinating the organization's response to Problems ensuring timely resolution, and minimizing impact on operations.

This position offers a competitive salary based on experience level. If you meet the requirements and are looking to take on a challenging role in incident management, we encourage you to apply.

  • Reporting – manage a set of metrics, including appropriate categorisation to identify trends, clusters and hotspots that will point to likely focus areas for the future incident prevention. Reporting may include, proactive trending, seasonal/geography specific analysis, recurring incident volumes, high business impact problems.
  • PIR Meetings - Jointly own and lead post incident review discussions with the lead Incident Commanders and the wider incident response teams to identify improvement opportunities across all pillars of process, people and tools.
  • Root Cause Analysis – Collate information available from both the past (known errors) and present, and establish objective statements on high severity events that can be shared with the internal and external partners.
  • Major problem management - detailed reviews are conducted on major problems, including those stemming from major incidents, to identify root causes and detailed action plans to prevent recurrence and customer meaningful outcome.
  • Handle incoming requests
  • Maintains onboarding and educational materials
  • Maintains Problem process documentation
  • Publish complete Root Cause Messages
  • Advanced ITIL certification or industry certifications which can contribute to the experience requirement.
  • Servicenow Experience-

Education:--

· BA/BS Degree

 

Interested candidates, please share your profiles along with your contact details and the best time to connect to,

 [email protected]

Refer a candidate and earn $2,000. Reach out to me for more information.

 

 

 

Key Skills
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