Process Automation Analyst

Key Tasks
Identify current state business processes, eliciting both pain points and positives through interviews and direct observation of employees across a number of different functional centers of excellence or business units
Identify processes and workflows that can be enhanced by a Robotics Process Automation (RPA)

Document the current state of end-to-end business processes by creating “As Is” process maps and narratives

Conduct a feasibility analysis to determine the applicability of RPA. Quantify automation opportunities, perform ROI estimation, and articulate business cases for improvement and automation.

Critically evaluate workflows with a view to improving efficiency and enhancing the usage of RPA and workflow automation.

Demonstrate understanding of RPA methodologies and tools, such as UIPath, Blue Prism, or Automation Anywhere.
Works closely with functional teams and business units to clearly understand defined processes to be automated
Gather underlying process metrics to drive analysis of business process changes.
Facilitate working sessions with stakeholders to generate consensus on new business processes.
Assist in prioritization of automation/RPA opportunities across identified functions.
Adheres to ITIL processes and SDLC standards

Required Skills, Knowledge & Experience

Bachelor’s degree in Information Technology, Engineering, or related discipline, or equivalent work experience

3 or more years of experience in business analysis or business process analysis

Understanding of the principles and common frameworks of successful business process analysis and change management.
Experience with Robotics Process Automation (RPA) or any other workflow automation tool
Experience with UIPath is desired

Experience with Artificial Intelligence (AI), Machine Learning, and OCR is a plus

Proven ability to understand business processes and translate business requirements into application functionality

Strong analytical and troubleshooting skills

Experience with MS Office suite (Word, Excel, PowerPoint, Visio).
Proven experience in providing service to internal stakeholders to achieve successful project outcomes

Demonstrated problem-solving and creative skills, ability to exercise sound judgment and make decisions based on data

Excellent oral and written communication skills as well as excellent presentation skills with the ability to conduct presentations comfortably to large groups

Strong relationship-building and interpersonal skills

Professional and positive approach
Diligent with attention to detail
Adopts a collaborative approach and works well in a team
Able to handle multiple tasks and shifting priorities