Process Engineer

Position Description:
This is a position as a process engineer supporting all lines of service within the Commonwealth of PA's Office of Administration – Office of Information Technology Bureau of Solutions Management (OA-Client BSM) that are related to delivery of mobile solutions. The selected candidate will work with the enterprise architect, agency's development teams, program delivery areas, and business partners to develop, document, communicate, and support lines of service, delivery of products and functionality, define Azure design patterns, and support holistic and dependable delivery of mobile solutions for all teams that build mobile applications within OA-Client BSM. The subject areas will include reviews and updates to all mobile platforms within OA-Client BSM's platform. Based on iterative evaluations, the selected candidate will develop designs, proposals, prototypes, and other artifacts to support the enterprise vision and implement the strategy plan for the enterprise mobile platform to meet existing and future needs. Architecture will define efficient functionality delivery, data reliability, and engaging customer experiences

• This position is responsible for communicating constraints including, risks, time, resources, and scope to BSM management as it impacts delivery of work products or delivery of a stable mobile platform.
• The ideal candidate would have experience in DevSecOps practices with a focus on reduced total cost of ownership and ease of use.Key deliverables will be solutions that meet customer requirements for security, accessibility, and functionality.
• · Conduct research to develop new and improved processes for delivery of services
• · Communicate and support integration and implementation patterns and procedures for teams leveraging mobile platforms within the enterprise
• · Design and plan workflow processes for efficient and excellent customer service delivery
• · Conduct testing on the enterprise's mobile platform solutions
• · Monitor performance metrics and services using automation and manual processes to ensure operational excellence for the enterprise's mobile domain
• · Troubleshoot problems associated with mobile processes as they exist in the enterprise's mobile domain
• · Evaluate processes and technology to ensure compliance with industry standards, OA-Client IT Policy, and EASM standards
• · Provide estimates in effort and services costs to support the enterprise mobile domain
• · Develop and support technology upgrades and regular support roadmaps for the enterprise's mobile domain
• · Conduct training, provide incident response, and offer guidance to a wide range of mobile customers including other development teams, infrastructure engineers, and mobile app users
• · Review and recommend technical frameworks, technologies, and implementation patterns as defined by EASM Standards
• · Develop and participate in creating detailed project documentation, including plans, design specifications, roadmaps, models, and technical interfaces
• · Collaborate with other technical teams to define and support successful delivery of services and solutions
• · Utilize configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement enterprise systems, applications, and components
• · Support enterprise product deployment and enterprise product validation activities
• · Collaborate with the enterprise architect to maintain a standard SDLC process for all OA-Client BSM mobile development teams
• · Mentor OA-Client team members on agency specific and industry best practices for processes and standards
• · Participate and provide feedback in meetings, including daily standup meetings
• · Provide regular status reports on assigned work to OA-Client BSM COPA manager

Skills and Experience:
Required

1. Knowledge of digital accessibility and disability inclusion
2. Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)
3. Knowledge of the Plain Writing Act of 2010 and other regulations related to content accessibility
4. Knowledge of WCAG 2.1 AA requirements related to content authoring and production
5. Knowledge of web technologies (e.g., HTML, CSS, JavaScript)

Required – 5+ years

1. Experience working with development teams
2. Experience testing and supporting responsive design web applications
3. Experience testing and supporting Cloud hosted technology services
4. Experience testing and supporting mobile applications
5. Experience testing and supporting web services
6. Experience in authoring system and technical documentation, diagrams, and other artifacts in support of customer service and delivery of technology solutions

Required – 3+ years

• Experience in development and delivery of training content and materials
• Experience in production support operations including triage, root cause analysis, and communications

Preferred – 1+ years

• Experience creating accessible content using plain language and clear and structured content, and providing alternatives as needed
• Experience creating content that reflects diversity and inclusion
• Experience using accessibility evaluation tools and frameworks (e.g., WAVE, Developer Tools, Accessibility Inspector)
• Experience using assistive technologies (e.g., VoiceOver, JAWS, Dragon Naturally Speaking, ZoomText)