Description

Process Improvement Engineer

[Austin, TX, 78753] |   2022-06-28 16:36:45

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Job Code : TxDOT(SCTASK0859342)

Process Improvement Engineer

Austin, TX (Remote, but need candidates local to TX)

6 month Contract with possibility to extension

Client requires the services of a Process Improvement Engineer. Worker will perform these tasks:

  • Identify, create, and participate in the implementation of customer-focused, quality IT process improvements, enabling tools, and systems that deliver tangible value.
  • Analyze processes, data, and systems – identify improvement opportunities and make recommendations based on results of analysis.
  • Gather and document business requirements from all impacted stakeholders
  • Serve as an advisor on projects, using experience and knowledge of IT Service Management best practices
  • Lead solution design and translate design into process documentation
  • Assist in identification of how processes can be translated into Client IT tools such as ServiceNow.
  • Partner with Client’s IT staff from all areas to co-create processes that work for the overall organization.
  • Use superior listening skills and effective problem-solving to identify options and ultimately recommendations where compromise and acceptance of minimally viable product is achieved.
  • Apply critical thinking, problem-solving methodologies, and a systemic approach to design/implementation of plans related to the roll out of full-scale Service Management
  • Integrate Continuous Improvement methodology and framework into work.
  • Partner to identify critical to quality metrics and support the operationalization of monitoring and management to deliver improved performance.
  • Successfully deploy and support organizational change management (i.e. training, communication, knowledge transfer, stakeholder engagement, change management, etc.).

Required Skills and Qualifications:

YearsSkills/Experience
4Experience delivering process re-design and/or best practice implementation, using approaches such as Lean and Six Sigma to achieve results
4Experience leading problem-solving with cross-functional teams to deliver improvements
4Experience mobilizing and leading people in cross functional teams, with excellent interpersonal and organization/management skills and an ability to motivate teams to accomplish shared goals under timelines
4Experience with IT Service Management, ITIL practices
4Strong verbal and written communication skills.
4Demonstrated use of data to drive decisions, yet comfortable with ambiguity and able to balance a bias for action with an understanding of appropriate risk

Preferred:

YearsSkills/Experience
2Experience with application of quality engineering, lean/six sigma and/or process improvement principles
1Experience working with external vendors and/or Quality Assurance efforts a plus
1Experience entering a project already in progress and demonstrating ability to effectively assume responsibilities quickly

Key Skills
Education

Any Graduate

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