Product Owner

This Role Has 4 Areas Of Responsibility

Primary partner for the Law platform

Engage with customers and/or business partners to understand specific needs, key dependencies and define the implementation plans supporting vision and roadmaps.

Works with the D&I product manager (PM) to maintain alignment with broader product and platform strategy

Works with PMs, architects and development teams to understand and maintain alignment with business capabilities

Works with scrum master (SM) to ensure the team employs and adopts agile practices to enable quality delivery and increase the flow of value

Works with product owners (PO) for other value delivery teams where there are dependencies

Partners with vendors and managed service providers (MSP) to maximize value delivery where possible.

Works with SM and release train engineer (RTE) to propose changes to improve value delivery and presents tradeoffs to PM

Strategic Planning

Acts as the voice of the customer to inform value delivery and sprint prioritization

Plans 3 program increments (PIs) out

Responsible for one or more business capabilities

Defines and responsible for short term product vision, product roadmap and application rationalization opportunities

Reviews features for strategic fit and understanding

Value Delivery Planning

Collaborate with primary partners and leverage domain knowledge to identify acceptance criteria, stakeholders, and desired outcomes for features

Accountable for prioritizing the user story backlog

Guides and understands user stories as well as their value drivers

Responsible for reviewing features that come into the Data and Insights product line, collaborates with delivery team and PM to scope and define features

Value Delivery Execution

Communicates change and ensures proper messaging to users and stakeholders

Shares responsibility with the agile team for product delivery against PI objectives

Initial point of escalation to remove value delivery barriers

Works with the D&I PM, architect, dev teams and MSP to ensure reliability and SLA performance

Align and Inspire – Able to weave competing priorities, attitudes, and opinions into an aligned, and common vision. Encourages and emulates, creative, outside the box thinking to elevate initiatives. Customer obsessed. Inspires the team to action, through levity, fun, and space for innovation.

Build Relationships - Strategically partners and builds new relationships internally and externally to drive value creation and outcomes. Fosters positive teaming environment and works effectively with diverse stakeholders and cultures across organizational boundaries and levels. Promotes and demonstrates healthy debate and role courage, with continuous improvement mindset.

Digital Acumen - Experience identifying data enablement opportunities to create business value aligned with platform and business goals. Business, Law platform, and industry acumen to effectively weigh values and trade-offs for technology decisions. Understands Customer’s data landscape complexity and the platform model, intent and aspirations. Aware of data analytics and data science capabilities to articulate the potential of opportunities. Experience with ServiceNow’s Legal Service Delivery module and iManage a plus.

Deliver Results - Translates business strategy to action and comfortably navigates through ambiguity and competing priorities to deliver opportunities. Effective working and delivering within a scrum team. Proven track record of delivering results leveraging data or data related initiatives. Strong Agile experience with rapid decision making and iterative product development.

Professional Skills Required

 Effective communication with both business and IT development personnel

Leadership abilities to drive and communicate deliverables

Strong network building capabilities within the business

Experience in product management, including backlog management and feature writing

An inquisitive nature with a desire to learn new things

 Bachelor of Science degree is required

Knowledge in data products, APIs, ServiceNow, iManage a plus

Awareness of Data Architecture Standards 

Understanding of the new IT Operating Model, including Digital Platforms