Product Support Analyst

Product Support Analyst 2

Remote Job |   2024-03-08 08:21:42

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Job Code : State of Texas2425

Hello Associates,

***Greetings From My3tech***

Position: Product Support Analyst 3

Location: US Remote

Duration: 5+ Months
Client: State of Texas

Job ID: TEA (70124073)

Job Description:
I.  DESCRIPTION OF SERVICES

Texas Education Agency requires the services of 1 Product Support Analyst 3, hereafter referred to as Candidate(s), who meets the general qualifications of Product Support Analyst 3, Technical Services, Help Desk and Operations and the specifications outlined in this document for the Texas Education Agency.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Education Agency  and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Education Agency will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

Job Description/Functions:

• Help development team with the implementation and customization of Dynamic 365 and Power Platform applications.

• Creating and maintaining documentation such as knowledge base articles, FAQs, and troubleshooting guides to help users self-serve and address common issues independently.

• Customize and configure Dynamic 365 and Power Platform applications to align with organizational needs.

• Implement and manage security settings, permissions, and data access controls within the Power Platform.

• Set up and manage environments to facilitate organized development, testing, and deployment of Power Platform applications.

Job Qualifications:

• 5 years of experience as a cloud administrator with hands on experience administering Microsoft 365 and Microsoft Power Platform components.  

• Proficiency in Microsoft Power Platform products including Dynamic 365, Power BI, Power Apps, and Power Automate.

• Strong understanding of data visualization principles, data modeling, and business intelligence concepts.

• Experience with troubleshooting technical issues, analyzing logs, and debugging software applications.

• Familiarity with Microsoft Azure services, particularly Azure Active Directory, Azure SQL Database, and Azure Functions.

• Ability to navigate and utilize Microsoft documentation, forums, and support resources effectively.

II.  CANDIDATE SKILLS AND QUALIFICATIONS

III.  TERMS OF SERVICE

Services are expected to start 04/01/2024 and are expected to complete by 08/31/2024. Total estimated hours per Candidate shall not exceed 880 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.

IV. WORK HOURS AND LOCATION

Services shall be provided during normal business hours unless otherwise coordinated through the Texas Education Agency. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.

The primary work location(s) will be at 100% Remote, Work Location With-in the United States. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Education Agency will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.

The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Education Agency.