Description

Job Description:
Experience with help desk / service desk services.
Experience with help desk software (e.g. ticketing systems, knowledge bases).
(at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.)
(at least 2) High-level knowledge of information technology systems and best practices.
(at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio)
(at least 2) Experience working with SharePoint Lists.
(at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users.
(at least 2) Experience with call handling.
Experience with Remedy / BMC Helix.

Key Skills
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