Description

What You'll Do

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.

 

  • In-depth knowledge of Teradata products
  • Lead discussions with internal and external customers to deliver technical analysis and solutions for Teradata product issues
  • Recreate problems to assist with root cause analysis
  • Adhere to Teradata Incident Management Process
  • Identify and implement process, product and tool improvement
  • Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
  • Coordinate proper escalations, where needed, for unresolved issues
  • Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures and Service offerings
  • Create knowledge of new learnings
  • Work in a mission-critical, 24/7 environment
  • Technical mentoring of team members

     

Who You'll Work With

You will work with Engineering and peers to isolate product defects

What Makes You a Qualified Candidate

 

  • Proficient with LINUX and/or other OS environments
  • Experience in Database technologies
  • Experience in Cloud Technologies
  • Work effectively in a geographically dispersed support team environment
  • Technical leadership skills
  • Demonstrated problem solving skills and analytical abilities
  • Ability to work effectively both independently and in a team environment
  • Strong time management skills and multi-tasking abilities
  • Excellent oral and written communication skills
  • Ability to effectively share technical knowledge
  • Experience using a problem ticketing system
  • Bachelor’s Degree in Computer Science or a related technical discipline 5+ years of experience

     

What You Will Bring

 

  • Experience with or knowledge of Teradata Database
  • Proven knowledge of Linux operating systems
  • Senior-level experience with problem recreation techniques on Linux and Windows operating systems
  • In-depth understanding of Teradata solutions, Cloud platforms and how Teradata technology operates in the cloud
  • Strong understanding of Network Troubleshooting
  • Experience writing and troubleshooting scripts (Python or Shell)
  • Senior-level experience working with open-source logging, resource management, deployment and configuration services
  • Solid knowledge of problem recreation techniques on Linux operating systems and Parallel Database Extensions
  • Solid personal management skills to intelligently prioritize workload on multiple problems simultaneously

Key Skills
Education

Any Graduate

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