Product Support Specialist

Working Hours: EST/CST/MST time zone - Working days as specified by the management (Should be

flexible)

Key Responsibilities

● Receiving and answering customer/interviewer/candidate functional and technical inquiries and requests via email, phone and online chat.

● Job management, candidate scheduling, freelancer interviewers management, and interview management

● Build sustainable relationships and trust with customer accounts through open and interactive communication

● Maintain the work process by following policies and procedures and documenting them.

● Meets the monthly KPIs

● Maintains high-quality user service by following organizational standards.

● Proactively obtaining technical knowledge by attending training sessions

Desired Candidate Profile:

● EST/CST/PST time zone only. Working days (5-day work week) as specified by the management (Should be flexible)

● Strong User Focus: Interviews and Freelance Interviewer management, Explaining features, troubleshooting functional and technical issues & follow-up skills; commitment to continuous improvement.

● Previous Analyst/Customer Service/Help Desk experience is necessary.

● Strong business process aptitude

● Regular Graduation in any discipline from a recognized university

● Strong interpersonal and problem-solving skills

● Good computer troubleshooting skills