Product Support Specialist

Responsibilities

Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform.
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with the team.
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing team
Should be ready to work in US shift timing

Skills and Qualifications

Graduates in any discipline with excellent verbal and written communication skills
Experience as a First line Technical/Product Support Specialist or similar role
Good analytical, problem-solving and system thinking ability
Familiar with healthcare Industry will be a plus
Experience using help desk software and remote support tools
System knowledge of Enterprise ERP and CRM applications
Self-starter and a good team player with the ability to multitask in a high-pressure, fast-paced environment

Location

Trivandrum