Description

About the job
Very good communication with client handling experience.
Strong hands on production support project, process.
Should be able to understand ticket requirements and perform corrective action.
Push backs when required
Should be able to work as an individual contributor
Should be aware of production support related roles and responsibilities
Willingness of owning application level 3 support related activities
Should be hands on familiar with production support specific tools e.g Monitoring - AppDynamics, Splunk, Logic Monitor, Grafana, Datadog etc
Issue tracking - ServiceNow, Jira, BMC remedy etc. KB - Confluence, any repository
Technical hands-on - SQL, Analytical skills
Hands-on on any programming language
Good to have Insurance domain experience.

Key Skills
Education

Any Graduate

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