Production Support Analyst

About the job
Key Skills: Remedy/Service Now or similar with PL/SQL

Remote.

Client requires the services of 1 Systems Analyst 2, hereafter referred to as Candidate(s), who meets the general qualifications of Systems Analyst 2, Applications/Software Development and the specifications outlined in this document for the Client.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Client and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Client will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

We are seeking to enhance LTC department by adding a System Analyst focused on incident resolution, application stabilization, and root cause analysis. This role is crucial for maintaining operational efficiency amidst our growing and complex business environment. The System Analyst will be responsible for swiftly managing and resolving incidents to minimize disruptions and reduce incident backlog. And perform continuous monitoring and optimize the performance of business applications to ensure stability, and conducting thorough root cause analysis to prevent future issues. This position will provide critical technical support and also train, mentor level-1 support desk agents on a daily basis, recommend system improvements, and deliver strategic insights into system health, significantly contributing to maintaining high operational standards and supporting our organization's sustainable growth.

Minimum Requirements

II. CANDIDATE SKILLS AND QUALIFICATIONS

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 5 Required Strong ITSM Remedy, Service Now or any CRM Ticketing System Experience. 5 Required Strong Database query languages (SQL PL/SQL) experience. 5 Required Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner. 5 Required Skilled in performing tier 2/3 support including application knowledge of various root causing techniques, incident trend analysis, reporting the trends and recommending permanent solutions 5 Required Strong verbal and written skills in communicating with peers and different levels of users. 5 Required Skilled documenting processes. 4 Required Skilled in performing remote support trough diagnostic techniques and pertinent information gathering. 4 Required Strong skills assisting with unit testing. 4 Preferred Experience working on projects utilizing agile project management methodologies. 2 Preferred Experience with Health and Human services