Production Support Engineer

Background:
The ideal candidate is Production Support Engineer who is excited to drive change, reduce toil, and come up with strategic solutions to help improve application support activities across multiple regions.
Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis.
Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.
Key Responsibilities:
Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles
Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.
Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk
Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems
Provide Overnight/weekend or when required support for the applications on a rotational basis.
Qualifications
3+ years of Level 2/3 Production Support with strong debugging and analytical skills
1+ years of experience supporting large financial services firm
3+ years Sybase, Oracle, unix shell scripting / SQL and writing scripts and database queries.
1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk
1+ years experience monitoring batches and meeting SLAs
Incident Management tools like ServiceNow
Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.
Good Analytical skills to understand and articulate issues to stakeholders, technology partners and management