Production Support Executive

Skill: Production Support Executive

Java/J2EE Splunk SQL and log analysis Knowledge Understanding on Database terminologies.

Responsibilities:

Production Services Sr. Analyst role provides front line technical support to end users and responding to issues related to Problem/Incident Management, Releases/Deployments, Operational Readiness, Application Monitoring, and Production Governance.

Production Services Sr. Analyst is expected to learn the business and technical components of an application and work with peers to ensure stable release deployments and platform stability.

Grow your career in our dynamic and fast paced environment of diverse software platforms and challenging projects that shape the future of the banking industry.

Support includes research, triage, defect resolution, compliance and all other production support functions.

Provides on call support for problem triaging and will coordinate with various support teams across the organization.

Communicates with line of business and management the overall status and health of the application.

Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.

Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis.

Work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc.

Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.

Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration.

Participate in Disaster Recovery and Resiliency.

Excellent communication skills.

Demonstrate ability to communicate effectively with both technical and non-technical partners.

Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.

Hands-on experience in Incident and problem management.