Production Support

Key Requirements and Technology Experience:

Key Skills: Production Support, ITIL and Windows/Linux.
Learn Application functionality (focus on vendor applications).
Understand system flows and dependencies.
Learn any file feeds that need to be monitored/alerted.
Maintain support documentation.
Document the incident engagement process.
Handle Remedy incident and problem tickets.
Run incident triage calls.
Cross-train teammates.
Support other Cards applications.
On-Call Rotation.
ITIL Process,
Vendor hosted applications,
file transmission knowledge,
Intermediate Windows and Linux navigation skills,
excellent verbal and written communications.
Proficient with Microsoft Word, Excel and Powerpoint.
Experience with vendor hosted applications and keeping vendors accountable for incident resolutions.
SQL query experience.