Production Support Lead

You Are

The Production Support Lead will be instrumental in driving technical solutions for customer facing technology delivery operations, guided by UST HealthProof’s values. The person in this role will ensure service SLA’s by providing timely technical resolution to day-to-day issues.

The Opportunity

 

• Manage ticket dependencies, update JIRA tickets per process and needs, keep status and tasks updated, Triage and assign owners.
• Drive day to day production support for a mid-size HealthPlan including support of core administrative systems (enrollments, claims, adjudication and payments), surrounding applications/products and downstream and upstream vendors.
• Troubleshooting data issues and extracting data using SQL and web service calls
• Monitoring and troubleshooting data integration platforms like Attunity, Qlik
• Monitoring and troubleshooting batch jobs, interfaces, log files
• Monitoring and troubleshooting ODS
• Monitoring and troubleshooting EDI processors like EDIFECS
• Monitoring and troubleshooting Healthcare EDI jobs
• Strong communication skills including the ability to convey technical information effectively.
• Log tickets and manage vendor and partner communication.
• Work with the client to provide update on day-to-day issues and root cause analysis
• Monitoring and troubleshooting production application environments
• Drive issue resolution activities with network, middleware, hardware, OS, DB, internal and external application groups
• Coordinate system maintenance and upgrade events.
• Coordinating with offshore teams and driving issue resolution
• Comply with the organization’s Code of Conduct; all regulatory and contractual requirements; organizational policies; procedures; and internal controls.
• Respond to afterhours / weekend calls and issues as required. 
  
   

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

 

• 6+ years’ experience working in a mid to large size production support environment.
• 3+ years working in production support role troubleshooting JAVA/Spring Boot/Maven
• Experience in handling Sev1/Sev2 incident response
• Prefer experience working in healthcare health plan operations relating to Enrollments, claims and payments.
• Experience writing complex SQL queries using Oracle/ MS SQL/MySQL/Postgress
• Prior experience with data integration platforms highly desirable like Attunity, Qlik
• Experience with linux scripting
• Experience working with ODS data model and ETL processing.
• Exposure to and understand concepts around integrating systems built using Java technology stack and SOAP/REST API protocols.
• Comfortable working with Soap UI / Postman
• Healthcare EDI experience highly desirable
• Experience coordinating with vendors for 3r party related technical issues.
• Experience with Cloud AWS/GCP desirable
• Strong Excel, PowerPoint and presentation skills
• Bachelor’s degree or higher in business or technical field or commensurate experience in the field
• Work experience in production support is a must.
• Experience working in an onshore/offshore model is a must.
• Experience working with SaaS providers and HealthEdge applications is a plus.
• Experience working with EDIFECS is a plus.