Production Support

Key Responsibilities:

Individual will work in production support within Global Wealth and Investment Management line of business.
Support Services include incident management (single user, branch outages, and also infrastructure triage), coordination with problem management, constant knowledge building, identification implementation of process improvements, including but not limited to runbooks, monitoring, alerting, working with partner teams on process gaps, technology gaps, or stability concerns.
Will be accountable for timely updates (including senior leadership) and restoration of all production application issues.

Key Requirements and Technology Experience:

Skills-Application support, AppDynamics, and/or Dynatrace, Unix/Windows, Remedy, Jira.
1+ Years of hands on experience in Application support.
Client, AppDynamics, and/or Dynatrace.
Server - Unix and Windows (API interaction).
Previous experience with Remedy and JIRA.
Able to work in a complex environment with little management oversight.
Ability to troubleshoot network related issues using Netscout or other related tool.
Experience supporting .NET applications, Java, WebSphere, noSQL databases.
ITIL Certification.