Job Description
Banking domain exp is mandatory
- Technical: ADMS = ServiceNow, Grafana, Osmosys, BMC Control…
- Domain: SWIFT
- Monitoring Tier 1 to Tier 4 applications using Grafana, Osmosys, BMC Control –M, Moogsoft
- Coordinating with Vendor for Package installations to meet business Requirements.
- Providing L2 Support for all the applications and coordinating with L3 and Development team for resolution for the incidents reported in Snow (Service Now)
- Experience in Working in Service Now
- Experience in installations of Windows Certificates
- Further to Providing L2 support, was also involved in providing L3 support when needed.
- Experience in working with Jira and Agile Framework
- Checking the availability of space in file systems, data and log segments
- Creating user policy and assign policy to user
- User Recertification Activity
- Involved in UAT and Production deployments Using DAP tools, Jira
- Scheduled and maintaining Jobs in Control-M tool
- Providing support for swift related issues.