Description

About the job
Willingness of owning application level 3 support related activities

Should be hands on familiar with production support specific tools e.g Monitoring - AppDynamics, Splunk, Logic Monitor, Grafana, Datadog etc

Hands-on on any programming language

Strong hands on production support project, process.
Technical hands-on - SQL, Analytical skills
Should be able to understand ticket requirements and perform corrective action.
Push backs when required

Should be aware of production support related roles and responsibilities

Issue tracking - ServiceNow, Jira, BMC remedy etc. KB - Confluence, any repository

Should be able to work as an individual contributor

Good to have Insurance domain experience.
Very good communication with client handling experience.

Key Skills
Education

Any Graduate

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