Professional Services Engineer

What You’ll Do

• Lead the design, deployment, and configuration of Arista's networking solutions, including switches, routers, and software-defined networking (SDN) components.
• Work with clients to understand their network architecture and customize solutions to meet specific requirements.
• Ensure seamless integration of Arista solutions with existing customer infrastructure.
• Diagnose and resolve complex network issues in a timely manner, working closely with Arista's support and engineering teams as needed.
• Perform network audits and health checks, providing recommendations for optimization and performance improvements.
• Stay up-to-date with the latest networking technologies, trends, and Arista product developments.
• Develop deep expertise in Arista's product portfolio and related technologies, such as cloud networking, network automation, and Data Center and Service Provider solutions.
• Contribute to the development of best practices, technical documentation, and tools to enhance the delivery of professional services.
• Act as a customer advocate within Arista, providing feedback to product management and engineering teams on customer needs and product enhancements.
• Build and maintain strong relationships with key customer stakeholders, ensuring high levels of customer satisfaction.
• Participate in post-project reviews to gather customer feedback and identify opportunities for improvement.
• Ensure all projects comply with relevant industry standards, security protocols, and customer-specific requirements.
• Maintain detailed documentation of network designs, configurations, and project deliverables for future reference.
• Manage project timelines, deliverables and align with PM to ensure successful completion of professional services engagements.
• Serve as a technical point of contact for customers, providing guidance and support throughout the project lifecycle.
• Conduct technical workshops, training sessions, and knowledge transfer with customer teams.
• Support pre-sales activities by providing technical expertise during customer engagements and proof-of-concept (POC) trials.

Technical Capabilities

• Expertise in designing and deploying industry-leading networking solutions, particularly in Spine-Leaf architecture (L2LS/L3LS).
• In-depth knowledge and hands-on experience with networking protocols and concepts, including MLAG, VXLAN, EVPN, BGP, OSPF, ISIS, L2 technologies, and multicast.
• Comprehensive understanding of DC, SP, or Enterprise-level network architecture, including OSPF, BGP, L2 technologies, multicast, MPLS, and SP core networks.
• Proficiency in L2 technologies such as STP, PVST, MSTP, RSTP, and EtherChannel, with the ability to configure and troubleshoot these protocols.
• Experience in provisioning new services on the network, performing upgrades (e.g., OS patches, vulnerability management), and maintaining network performance.
• Basic knowledge of Linux, Python/Bash scripting, and VMware, with the ability to automate network tasks and manage virtual environments.

Qualifications

• Industry experience focused on IP networks. Engineer (5-12 Years)
• Engineering Degree (B.Tech, BE), Telecom/Electronics (or similar)
• Arista EOS and Cloud Vision experience will be an added advantage.
• CCIE and/or JNCIE certifications/ equivalents
• Excellent written and verbal skills