Program Manager

Key Responsibilities:

• Lead and manage cross-functional project teams to deliver EngageRTC Technical PM 24 on time and within budget.
• Define project scope, objectives, and deliverables in collaboration with senior management and stakeholders.
• Develop detailed project plans, schedules, and milestones using Agile project management methodologies.
• Oversee and coordinate all project activities, ensuring alignment with organizational goals and objectives.
• Manage project risks, issues, and changes to ensure successful project delivery.
• Communicate project status, progress, and challenges to stakeholders, ensuring transparency and alignment.
• Foster a collaborative and high-performing project team environment.

Required Qualifications:

• Proven experience in Agile Project Management and traditional Project Management.
• Proficiency in JIRA and DevOps practices.
• Strong written and verbal communication skills.
• Expertise in Networking and Communication Protocols (e.g., SIP, RTMF).
• Solid understanding of CPaaS, SIP, VoIP, and WebRTC technologies.
• Experience with telephony, audio codecs, video codecs, and real-time communications (RTC).
• Familiarity with telecommunications and contact center solutions.

Nice to Have:

• Knowledge of HTML, CSS, JavaScript, and Cloud Networking.
• Experience with Twilio and Azure Communication Services.
• Familiarity with audio codecs like OPUS and other real-time communication technologies.

Preferred Experience:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in program/project management, preferably in the telecommunications or real-time communications sector.
• Certification in Agile (e.g., PMI-ACP, Scrum Master) or PMP is a plus.

Key Skills:

• Strong leadership and team management skills.
• Excellent problem-solving and critical-thinking abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong organizational and multitasking capabilities.
• Proficiency in project management software and tools.