Program Manager

Job Description:

1.Direct responsibility for the execution of the project as per defined KPI targets on metric, delivery and quality and direct authority over the project(s) assigned, Alignment of Resource Response Plan with forecasted plan on a weekly/monthly level Direct responsibility for Performance and Quality Improvement Projects and continuous development within the assigned project(s)

2.Manage medium to large scale Mapping projects start to end, through hands-on supervision of a large team to deliver projects on time and with acceptable quality.

3.Responsible for complete engagements, operations, revenue, business improvement and customer relationship.

4.Strong collaboration skills and should work independently with functional teams within the
organization and client.

5.Review the operations regularly and update to senior management on business impact if any.

6.Responsible for yearly business charter and resource plan in line with client requirement.

7.Single point contact for any issues related to delivery/operations.

8.Highest level escalation point in case of any Quality /Delivery within the projects/processes.

9.Review the engagement health monthly and take corrective actions for improvements.

10.Provide necessary support to the team on delivery/operation improvements.

11.Part of Organization development plan and Foresight.

12.Provide the monthly updates to client/senior management of project health and provide action items