Program Manager

Job Description:   

This Change Manager will: 
Focus on the people side of change, understanding the change impacts of new business processes, systems and technology 
Guide project teams through our standard work, amending and customizing solutions as needed 
Work across highly matrixed teams of business leaders and IT professionals to provide guidance, develop change management strategies, schedule tactics and implement action plans to ensure employee adoption and usage of the new tools 
Coach senior leaders and executives to help them fulfill the role of change sponsor 
Increase benefit realization, value creation, ROI and the achievement of program goals 
Roles and Responsibilities 
Apply change management processes and tools to create a strategy to support adoption of the changes required by major IT initiatives 
Design, develop, and write program-related communications to be delivered to all stakeholders 
Identify key stakeholders and conduct impact analyses 
Support training efforts by helping refine the training strategy, gather document requirements and support the design and delivery of training programs 
Assess change management effectiveness as the program evolves 
Identify and manage anticipated resistance 
Consult and coach project teams and leaders 
Create actionable deliverables for the communications plan and training plan 
Support and engage senior leaders 
Coordinate efforts with other specialists within the company and on adjacent teams and roles 
Integrate change management activities into project plan 
Evaluate and ensure user readiness 
Help manage stakeholders 
Define and measure adoption success metrics and monitor change progress 
Contribute to toolkits and other change management resources 
Skills and Qualifications 
Proven success as a change manager for large-scale IT initiatives within a large corporation 
A solid understanding of how people go through a change and the change process 
Experience and knowledge of change management principles, methodologies and tools 
Exceptional communication skills, both written and verbal 
Ability to clearly articulate messages to a variety of audiences 
Excellent active listening skills 
Strong team building and relationship building skills 
Ability to influence others and move toward a common vision or goal 
Flexible and adaptable; able to work in ambiguous situations 
Resilient and tenacious with a propensity for ownership and perseverance 
Forward looking with a holistic approach 
Organized with a natural inclination for planning strategy and tactics 
Problem solving and root cause identification skills 
Able to work effectively at all levels in an organization 
Must be a team player and able to work collaboratively with and through others 
Change management certification or designation is a requirement