Program Manager

Responsibilities

Provide overall leadership to large strategic projects or programs

Ensure effective management of projects from inception through implementation

Lead and coordinate the planning, scheduling, budgeting, and resourcing of projects to scope, identify risk exposure and remediation of non-compliance to standards

Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans

Proactively work with internal teams and other business areas to create project plans with clear objectives, detailed tasks, accountabilities, timelines, and estimated budgets/corporate

Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals

Lead large, advanced multidisciplinary projects & initiatives of considerable business risk & impact

Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations

Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints

Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training

Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements

Develop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisions

Direct discovery and analysis of existing processes and key controls, and identifies future internal control trends or new standards

Identify and resolve operational and performance gaps and obstacles; implement changes and improvements

Stay abreast of and ensure compliance with applicable federal, state and industry laws, regulations and guidelines

Ensure program deliverables are met in accordance with expectations

Qualifications

Extensive experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members

Expertise within specialization to highly complex assignments through extensive experience of industry and subject area providing recommendations to business practices/processes and related technologies

Significant experience in working effectively with diverse internal and external contacts

Extensive experience leading, guiding and coaching professional staff

Extensive experience in client/vendor management to achieve strategic/tactical goals and implementation

Expert knowledge of project lifecycles and management methodologies

Significant experience in workflow and program development including development of requirements documents, procedures, and implementation plans

Extensive experience in managing multiple initiatives, and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment

Extensive experience in collaborating across organizational boundaries and building partnerships across various functions

Desired - PPM Certification or the equivalent experience

Expert skill in building strategic and execution-focused plans and alliances with partner leadership

Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships