Program Manager/Scrum Master

Job Requirements and Responsibilities:

• Guides the Teams on laid out practices and principles to deliver high quality products and services to our customers.
• Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.
• Works with Teams, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
• Acts as a leader who coaches and supports teams assigned to mainly Business as Usual (BAU) work and to a lesser degree, important department initiatives and applicable portions of corporate projects and initiatives.

Qualifications / Skills:

• Outstanding communication, facilitation, negotiation, and coaching skills
• Knowledge of an agile framework or method ( Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices
• Planning and problem solving with product management and delivery teams
• Education, Experience, and Licensing Requirements:
• Bachelor’s degree and 5-7 years of product or project development experience, or 4 years of project development experience on an Agile Team or an equivalent combination of education and work experience
• Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques.
• Intermediate working knowledge of Microsoft Office applications, including but not limited to Outlook, Word, and Excel, Jira