Description

  • Responsibilities Planning· Develops project plan/task list using an appropriate planning tool, across a number of functional teams working with information and direction obtained from more experienced colleagues on tasks and activities Stakeholder Management·
  • Awareness of key stakeholders across functional areas, and is able to map out stakeholder lists·
  • With guidance able to identify the needs of stakeholders to keep them informedCommunications· Communicates with a broader group of stakeholders beyond the project team· 
  • The communication tools and templates used (i.e. emails, status reports) require approval and feedback from more senior colleaguesRisk Management
  • Captures a list of project risks, issues, assumptions and dependencies for their project· May require support to manage risks effectivelyProject/Program Delivery· 
  • Develops and delivers projects for their functional team, and may support on cross functional projectsResource Management (people, finances etc.)·
  • Produces schedules of activities based on peoples availability and able to identify problems which may require escalationCustomer Care (For employees working in Customer Care and Experience):· 
  • Manages mid-level complexity customer deployments· Creates and communicates with customers simple project plans for standard project milestones· 
  • Has a general technical knowledge of Equinix products/processes· Manages activities of cross-functional groups to ensure commitments are met· 
  • Handles mid-level escalations independently (manager-assisted otherwise)· Resolves standard issues independently (complex with manager assistance

Key Skills
Education

Bachelors

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