Project Manager

About You – experience, education, skills, and accomplishments  

• You should have B.A./B.S. degree or equivalent qualification or an equivalent combination of education and experience. 
• 5 years of relevant experience in project management 
• Effectively applies Project Management methodology, PS procedures, processes, etc. 
• End to end project delivery of software projects and services 
• Cross-functional teams’ coordination to ensure the project are completed on time, within scope and budget, and meeting the quality standards 
• Excellent analytical and troubleshooting skills  
• Demonstrated ability to manage several complex tasks concurrently and meet deadlines   
• Excellent oral and written communication skills, including ability to deliver training  
• Ability to learn new information quickly and keep up with rapidly changing products and processes  

It would be great if you are . . .  

• Background in library workflows/standards strongly preferred 
• Project manager with experience in SAAS implementation in higher education industry. Background in library workflows/standards strongly preferred 
• Experience with Ex Libris/Innovative products would be advantage 
• Serves as a bridge between technical teams and business stakeholders, translating business requirements into technical specifications 
• Experience in Public and Academic software industry 
• Experience working with government institutions in Singapore
• PMP / PRINCE2 certified 

What will you be doing in this role? 

• Implementing software products and services across APAC
• Participate and contributes to process improvement, global initiative, and work standardization across APAC
• Act as overall primary point of contact for the customer project team
• Creates and executes project work plans and revises as appropriate to meet changing requirements
• Manages day-to-day operational aspects of project and scope
• Manages project risk through mitigation planning
• Facilitates team and customer meetings
• Holds regular status meetings with project team
• Keeps executive team and stakeholders informed of project progress
• Effectively applies Project Management methodology, PS procedures, processes, etc.
• Perform software product configuration, based on customer’s requirements
• Analyze and troubleshoot customer issues and requests, provide first line support to customers during implementation cycle
• Interpret and understand customer requirements and workflows and translate into software solutions
• Provide product training to customers, via Web-based or on-site training
• Review and contribute to training materials, implementation tools and documents used internally and by customers
• Coordinate extensively with other teams including Cloud Services, Installation, Support, Sales, and Product Management