Project Manager – CAN

Role: Dynamics 365 Business Central

Work Location: Mississauga, ON

Duration: Fulltime Opportunity

117644BR

Roles and Responsibilities:


Infosys is seeking a Dynamics 365 Business Central. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications :

·         Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

·         At least 7 years of Information Technology experience.

Preferred Qualification :

·         Augment Supportability PM & Beta Engineer capacity across product area PODs not currently covered and/or assist with existing SPMs and provide assistance as needed.

·         Have demonstrated ability (implementation, technical troubleshooting and/or development) within the assigned POD Product area:

o    Dynamics 365 Customer Engagement

o    Dynamics 365 Finance & Operations

o    Dynamics 365 Business Central

·         Gather support data and identify trends from that data related to future deflection (self-help, product improvements) and/or support readiness.

·         Share data-driven trend analysis and deflection/readiness opportunities with CSS and Engineering stakeholders.

·         Engage CSS Delivery and/or Engineering stakeholders to identify and document development action plans and govern those plans to completion.

·         Author, publish and maintain content that aligns with self-help and support readiness needs per above action plans.

·         Has technical troubleshooting, development and/or implementation experience (3-5 years) in one or more of the following products: 

o    Dynamics 365 Customer Engagement

o    Dynamics 365 Finance & Operations

o    Power Platform (Power Apps, Power Automate, Power Virtual Agent)

·         Expecting ownership of multiple (2-6) skill workstreams simultaneously for general scope above.

·         Consistent flow of deflection and readiness impact as trend analysis cycle repeats at least monthly for each workstream