Project Manager

Primary Role and Responsibilities
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Accountable for operational execution of project activities, working with multiple Agile Release Trains / leads
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Manages and accountable for the project plan, project issues, status reporting, change management, risk and mitigation plans.
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Manages status, escalations, and communication within Vitech and to/from client management executives/ customers.
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Coordinates with Product, Training, IT, Cloud Ops, Security, and Finance teams as needed.
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Track and manage all project costs and financials, including earned/non-earned/WIP models.
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Coordinate and lead project/scrum meetings and publish/track notes/action items
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Work closely with competency leads from Solution, Engineering, and QA
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Responsible for maintaining project documentation including Sharepoint documents, JIRA tickets, hours tracking, hours drawdown, T&M billing/invoicing, and milestone invoices.
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Coordinates with legal and sales ops on SOWs, Change Requests, and amendments as needed
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Participates in formal agile ceremonites, PIs, and scrums. Coaches and guides project resources through sprints.
Key Performance Indicators
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Meet or exceed Balanced scorecard metrics/OKRs and Northstar vision
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Key Client satisfaction metrics /Service Levels/ executive escalations
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On time project delivery
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On budget project delivery / average cost rate / Offshore utilization
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Open and aging accounts receivable / On time and quality invoicing
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Quality delivery / warranty backlog
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Maintain Financial metrics
Skills and Competences
Business / Technical
Leadership / Management
Personal
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SAFe Agile certification and Scrum Fundamentals
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PMP/ITIL or similar project management experience
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Knowledge of administration software products with background in Retirement, Insurance or Investments
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JIRA / Confluence or similar tools
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SQL or similar query language
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Microsoft Office
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Cloud / SaaS computing
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Workday / Adaptive or similar tools
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Financials/Budgeting
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Coordinate project / partner activities and manage project / partner deliverables
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Lead periodic project team meetings, communicating priorities and plans (PM/SPM)
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Participate and coordinate periodic project team meetings, occasionally taking a lead role with specific project meetings (APM)
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Coordinate with client resources, managing client expectations, and holding the client accountable. Lead client-facing presentations
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Responsible for developing Project Manager / Associate Project Manager (SPM)
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Responsible for developing an Associate Project Manager (PM)
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Coaching and mentoring project team resources
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Coordinate with Senior Delivery Executive/Delivery Executive
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Contribute to periodic feedback on project resources; interview and onboard new hires/partners as needed