Project Manager – Servicenow

Responsibilities:

• Review upcoming business change requests with multiple businesses.
• Document details of IT changes that will be occurring for the product.
• Coordinate and resolve gaps in information and prioritize the execution of changes along with the Business.
• Organize changes in sprints with the implementing teams.
• Proactive Communication of timelines of changes and upcoming releases.
• Manage the timely delivery of work with multiple teams.
• Identify and escalate Risk/delays proactively.
• Make sure all agreed documentation and sign offs are captured as per internal IT process.
• Coordinate Release management, test management, and change management in client environment
• Manage Upgrade (Test / validation) of the application to next version of Service Now
• Provide daily operational support