PROJECT MANAGER

About the job

PROJECT MANAGER – PROFESSIONAL SERVICES

Responsible for all aspects of assigned projects. Projects may be focused on implementation of new or

upgraded products and services, internal information system-specific projects that may involve

development or enhancement of internal applications, technology integration and/or infrastructure

environment build-out, delivery by service teams for outsourced solutions to external clients or delivery

of new or enhanced products and/or services to improve customer satisfaction through use of

technology.

JOB DESCRIPTION

GENERAL DUTIES & RESPONSIBILITIES

· Plans and coordinates all aspects of projects from initiation through delivery.

· Manage customer expectations, project scope, and resources needed to successfully deliver to

customer needs.

· Develop, manage, define, and execute project plans, project scope, activities, schedules, budgets,

forecasting and deliverable to deliver technical and consulting services.

· Lead hybrid employees and subcontractor resources to deliver projects on time and within budget.

· Maintain end-to-end accountability for customer satisfaction and overall delivery excellence.

· Manage multiple and conflicting priorities in a timely and sensitive way, with full transparency to

leadership.

· Initiate, build and sustain productive relationships.

· Coach, mentor, motivate, and supervise project team members and contractors and influence them

to take positive action and accountability for their assigned work.

· Ensures requirements for internal technology projects align to operational standards. Develops

alternate requirements or document exceptions as appropriate.

· Interacts with product development, sales, client relationship teams, technology solutions, service

delivery and/or other cross-functional teams.

· Coordinates activities and tasks among project team members, other internal departments and

client or vendor/subcontractor organizations as needed to meet project goals and ensure project

completion is on schedule, within budget constraints and of the appropriate quality standards for

the project scope.

· Assigns and monitors work of project team providing technical and analytical support and direction.

Interfaces with external clients or field-based employees on technical matters as needed.

· Manages project risks, issues/problems, and activity progress to ensure project goals, e.g.,

deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as

needed.

· May manage the integration of vendor/subcontractor tasks and track and review

vendor/subcontractor deliverables, if appropriate for the project.

· May include customizing base products to meet client requirements, system integration with other

FIS or third-party products or consulting projects and engagements.

· Serves as liaison between technical and non-technical teams, in internal organizations as well as

in client and vendor/subcontractor organizations to ensure all project targets and requirements are

met.

· Delivers informational and decision-seeking presentations to technical and business groups in FIS

and/or in client organizations.

Conducts project closure activities to formalize and communicate the project acceptance,

handover documentation and ongoing activities to accountable teams and complete a postimplementation

review to identify areas of improvement.

· May directly oversee employees assigned to manage specific project that have a distinct beginning

and end. Selects, develops, and evaluates personnel to ensure the efficient operation of the

function.

· Identifies project management coordination process gaps or areas for improvement, recommends

and implements solutions.

· May work at client sites from time to time requiring travel.

EDUCATION REQUIREMENTS

Bachelor’s degree in computer science, management information systems or business administration

or the equivalent combination of education, training, or work experience. PMP (Project Management

Professional) certification may be required.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

· Bi-lingual (Fluent Japanese & English) is mandatory.

· Extensive knowledge of project management standards, processes, procedures, and guidelines

· Knowledge of the industry project management best practices, i.e., Project Management Body of

Knowledge (PMBOK)

· Familiarity with consulting frameworks and all phases of the SDLC/PDLC

· Knowledge of IT project methodologies and life cycles, e.g., conversions, agile, incremental, rapid

delivery, classic or traditional waterfall phases of analysis, design, development, testing,

implementation, and the correct project application

· Knowledge of Banks & Financial Services industry

· Knowledge of company’s products and services

· Advanced skill in the use of project management software to manage projects, e.g., MS Project

and auxiliary tools, Excel, JIRA, project repository, Planview.

· Demonstrated skill in managing project budgets and timelines.

· Skill in the use of negotiation techniques to reach agreement when there are widely differing

viewpoints.

· Excellent analysis, problem-solving, team, conflict management and time management skills

· Excellent verbal and written communication skills

· Ability to interact effectively with executive level clients.

· Ability to set clear expectations, manage team performance and build high morale among team

members.

· Ability to maintain confidentiality and carry out assignments that are sensitive in nature.

Treasury Technical Business Consultant (Japan)

· In-depth knowledge of financial services industry, marketplaces and preferably FIS products.

· Advanced knowledge of multiple end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies.

· Knowledge of the tools, techniques and principles used in application development in objective-oriented development or other relevant technology related to the application architecture.

· Proficiency in business modeling and requirements definition disciplines through Unified Modeling Language (UML), use cases, etc.

· Proficiency in quality management methods, tools and technologies and Proficiency in at least one appropriate application programming language.

· Expertly researches and documents client needs, technology or regulations related to system design, enhancement and acquiring hardware or software that will impact multiple platforms and/or applications.

· Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.

· Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.

· Defines product scope, objectives, and requirements. Defines specifications and data models for product development and testing.

· Creates detailed specifications from which programs will be written.

· Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills.

· Willingly shares relevant technical and/or industry knowledge and expertise to other resources.

· Ability to persuade and influence others on the best approach to take.

· Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed.

· Writes test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained.

· Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.

· May play a key role in training client and technical support personnel on enhancements, new systems, or procedures. Training may be delivered one-on-one as knowledge transfer or in a classroom setting depending on number in audience and client preference.