Proofpoint Engineer

Job Description:

1. Insider Threat Management (ITM): Implement, manage, and optimize Proofpoint solutions to effectively detect and respond to insider threats within client environments.
2. Proofpoint POD and DLP: Leverage your expertise in Proofpoint's POD and DLP modules to enhance people-centric security and digital risk protection for our clients.
3. ITM Cloud Version: Demonstrate proficiency in the ITM Cloud version, ensuring seamless integration and operation within diverse cloud environments.
4. Security Analysis: Conduct in-depth security analysis of Proofpoint logs and alerts to identify potential insider threats, vulnerabilities, and anomalies.
5. Incident Response: Collaborate with incident response teams to promptly address and mitigate insider threat incidents, ensuring minimal impact on client operations.
6. Policy Development: Assist in the development and implementation of insider threat management policies tailored to specific client requirements.
7. Training and Awareness: Provide training and awareness sessions to clients on best practices for mitigating insider threats and utilizing Proofpoint solutions effectively.

Qualifications:

1. Proven Experience: Minimum of 2-5 years of hands-on experience as a Proofpoint Engineer, with a focus on Insider Threat Management in the SaaS version.
2. Proofpoint Certifications: Possess relevant certifications in Proofpoint, demonstrating expertise in POD, DLP, and ITM Cloud.
3. Spanish Language Skills: Fluent in both English and Spanish, with excellent communication skills in both languages.
4. Analytical Skills: Strong analytical and problem-solving skills to effectively identify and respond to insider threats.

Soft Skills:

1. Attentiveness:
   • Demonstrate a keen attention to detail when monitoring and analyzing Proofpoint logs and alerts.
   • Actively listen and comprehend client concerns to provide accurate and effective solutions.

• Deductive Reasoning:
  • Apply deductive reasoning skills to assess and connect disparate pieces of information, aiding in the identification of potential insider threats.
  • Utilize logical thinking to troubleshoot and resolve complex issues related to Proofpoint solutions.
• Ability to Respond to Difficult Situations with Upset Customers:
  • Exhibit empathy and patience when dealing with upset customers facing insider threat incidents.
  • Effectively communicate solutions and mitigation strategies in a calm and reassuring manner, fostering a positive client experience.
• Communication Skills:
  • Clearly articulate complex technical concepts to non-technical stakeholders, ensuring a comprehensive understanding of insider threat management strategies.
  • Maintain open and transparent communication with team members, clients, and stakeholders.
• Collaboration:
  • Foster a collaborative environment by working closely with cross-functional teams, including incident response and security teams, to address and resolve insider threat incidents promptly.
  • Actively participate in knowledge-sharing sessions and contribute insights to enhance the overall effectiveness of the cybersecurity team.
• Adaptability:
  • Demonstrate flexibility and adaptability in a dynamic cybersecurity landscape, staying updated on industry trends and evolving insider threat scenarios.
  • Quickly adjust strategies and approaches based on emerging threats and client-specific requirements.
• Problem-Solving:
  • Showcase strong problem-solving skills to address challenges related to insider threats, providing innovative and effective solutions.
  • Proactively identify areas for improvement in processes and contribute to the continuous enhancement of the insider threat management framework.
• Customer Service Orientation:
  • Maintain a customer-centric approach, ensuring that client satisfaction is prioritized in all interactions.
  • Strive to exceed client expectations by delivering high-quality, timely, and comprehensive solutions to insider threat incidents.