Description
This requisition requires only a virtual interview via Teams with video-enabled.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
***This requisition's current PO is funded through 6/30/24, so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/24-6/30/25.***
***Start date for this position is as soon as possible.***
***Do not resubmit candidates from previously released req #s 695925, 705836, 717510, & 724827.***
This team member will report daily NA% onsite to the 4th floor of The Keystone Building (located at 400 North Street, Harrisburg, PA 1NA20).
There is metered, on-street/parallel parking in front of and around the building. PennDOT is not responsible for parking costs. The work hours for this position will be 8 AM – 4:30 PM ; half hour lunch hour can be taken anytime between11 AM – 12:30 PM.
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- Dress Code: Business/Casual. No shorts, flip flops, graphic t-shirts, etc.. Khakis, jeans, polos, casual athletic shoes are okay.
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Essential Responsibilities
• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Required/Desired Skills
| Skill | Required /Desired | Amount of Experience | Consultant Experience |
|---|---|---|---|
| Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +). | Required | 3 | |
| Develop, test, maintain PC images. | Required | 3 | |
| Experience supporting PC’s in a large domain environment. | Required | 3 | |
| Install and configure PC hardware and peripherals. | Required | 3 | |
| Repair PC’s by replacing hard drives, motherboards, memory, etc. | Required | 3 | |
| Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. | Required | 3 | |
| Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. | Required | 3 | |
| Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. | Required | 3 | |
| Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) | Required | 2 | |
| Application Support for MS Office 3NA on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. | Required | 2 | |
| Experience integrating Macintosh systems into an Active Directory Domain environment. | Required | 1 | |
| Scripting with VBS and PowerShell | Highly desired | 2 | |
| Configuration Management Console queries and reporting. | Highly desired | 2 | |
| SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. | Highly desired | 2 | |
| Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). | Highly desired | 2 | |
| Microsoft Certification. | Highly desired | 2 | |
| Able to communicate in a clear manner. | Desired | 0 | |
| Change oriented – improve processes and confront difficult circumstances in creative ways. | Desired | 0 | |
| Demonstrated customer focus; building strong customer relationships. | Desired | 0 | |
| Effectively evaluate information to make correct decisions. | Desired | 0 | |
| Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. | Desired | 0 | |
| Strong team player – collaborate with others, be open to other ways of doing things. | Desired | 0 | |
| Interested in emerging technologies demonstrated through training and attending technical events. | Desired | 0 |
Key Skills
Education
Bachelor’s Degree
- Posted On: 20-Dec-2024
- Experience: 5+ years of experience
- Openings: 1
- Category: PS3 A4 SC3
- Tenure: Contract - Corp-to-Corp Position