QA LEAD/MANAGER

Job Description:

The Fare System Quality Assurance Lead – Fare Transformation will have overall responsibility for compliance demonstration, quality assurance, and defect resolution for the new MBTA fare system. They will lead test strategy, monitor vendor's progress towards demonstrating compliance with contractual requirements, manage QA activities, oversee test development and execution, manage the prioritization and handling of defects, and hold vendor accountable for maintaining test equipment in the test lab. They will work across all technical components including fare collection devices, fare vending machines, payments technology, website and mobile app, customer support software, retail solution, APIs, integrations with other internal and external systems, tap processing, and information security.

There are two positions available.

Primary Responsibilities

• Lead test strategy, balancing priorities such as test coverage, test quality, competing demands, and project schedule.
• Track, measure, and report on progress identifying, writing, and executing tests, and resolving defects.
• Identify systemic problems, inefficiencies, risks, and opportunities for improvement; work with workstream leads and vendor to develop and implement plans to address.
• Work with workstream leads and with vendor to set overall testing approach for different functional areas.
• Manage review of test scripts and witnessing of test execution by the vendor.
• Plan, coordinate, and conduct ad hoc testing independently from the vendor in both the lab and the field.
• Evaluate completeness of test coverage.
• Collaborate with workstream leads on implications of design changes to test scripts and implications of test findings to design.
• Monitor progress of vendor's compliance with contractual requirements.
• Evaluate ways to demonstrate compliance with a requirement.
• Review certifications and test waiver requests.
• Manage the compliance matrix, which tracks vendor progress toward meeting over 7,000 contractual requirements.
• Notify stakeholders of updates to compliance matrix, coordinate their review of changes, and manage preparation of comments and their transmittal to vendor.
• Manage defect handling, including reporting, prioritization, tracking, and validating resolution.
• Provide written and verbal explanations of technical issues non-technical stakeholders, clearly conveying information about impact to users and agency operations.
• Work with vendor to track, communicate, and validate deployment of features and bugfixes to lab environment.
• Hold vendor accountable for lab hardware and software availability.

Minimum Requirements

• Five (5) years of experience in quality assurance, vendor management, and/or technology design/testing/implementation/operation.
• Experience with developing, implementing and/or overseeing test plans and test reports.
• Ability to understand, interpret, and apply rules, regulations, policies, procedures, contracts and technical requirements.
• Effective organizational, analytical, time management, interpersonal and multi-tasking skills; attention to detail.
• Experience using online collaboration and tracking tools (e.g. Slack, Asana, Basecamp, Jira, etc.)
• The ability to work effectively with a diverse workforce.