Relationship Manager

Job Duties & Responsibilities

• Building and maintaining open and honest relationships with key client personnel.
• Conduct of regular touchbases to ensure clients are satisfied with provision of staffing services.
• Management of internal pipelines, including but not limited to open job coverage, candidate vetting, interview coordination, post-interview feedback, and placement coordination, in order to ensure all processes are being executed in a timely and efficient manner.
• Regular communication with Account Managers to identify opportunities and leads for future business development.
• Attendance at client meetings as a representative of CGT Staffing.
• Management of recruiters as necessary to ensure proper job coverage and follow up.
• Escalation and resolution of all concerns surfaced by clients and/or candidates.
• Monitoring of recruiting performance relative to client-mandated service agreements. When necessary, identification and resolution of issues related to compliance failures.
• Regular update and management of client-based Vendor Management Systems (VMS), ensuring Account Managers are aware of all changes.

Requirements

• Previous work experience as a Recruiter, Client Relationship Manager, Account Manager or other relevant role
• Background in staffing and/or sales preferred
• Proven history of management of multiple accounts and delivering client-focused solutions to each
• Strategic thinker with an ability to analyze and resolve problems quickly.
• Strong written and verbal skills
• Experience with Bullhorn or a comparable applicant tracking system
• Experience with Vendor Management Systems (VMS) a plus
• Proficiency in Microsoft Office, particularly MS Excel
• BA/BA in Business Administration, HR, Sales or comparable field preferred