Release Management Senior Associate IND (contract)

Description:
Duties:

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Duties involve IT Release Management, change management, Infrastructure Upgrade project management, Major Incident Management, Problem Management, Environment Management, Deployment Management, Refresh Management & Information Security Compliance for Global IT Enterprise Applications in Equinix. The project involves working with various teams in IT to manage the security patching of various Operating System (OS), DB & Application, as part of Threat & Vulnerability Management (TVM). Following activities will be involved:

Maintaining project management & tracking tools like Jira, Microsoft project, Microsoft excel, MS Teams Task board for IT Release Management activities

Collaborate with multiple cross-functional teams in IT, Products & Infra for Coordination & tracking environment refresh & readiness, regression sanity & load testing for various release cycles (DEV, SIT, UAT & Dress Rehearsals, Data Migration Dry Runs & POC)

Coordinating execution of production cutover

Sending the release communication mailers & downtime / uptime notices for Prod & Non-Prod

Individual contributor role

Coordinate Infrastructure project execution & publish status report

Run P1 bridges & escalate (if required) for blocker integration / performance issues in supporting Release DEV, SIT, UAT & Dress Rehearsal cycles

Co-ordinating with all stakeholders in different time zones for takeover & handover

Managing major incidents in production (MIM) as a communication manager

Co-ordinating & Maintaining the Release logs, Instances and Server, Database inventories

Coordinating security vulnerability patching execution in various business applications, DBs & servers

Coordinate activities of Release application deployments & manage downtime for non-Prod

Creating & tracking JIRA & ServiceNow ticket for RCA, STF & LTF for all Non-prod & Prod issues

Change review & approvals and Incident management

Skills

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Ready to work in any shift & weekends

Excellent verbal and written communication skills

Microsoft Excel & PowerPoint will be an added advantage

Ability to coordinate with multiple teams to ensure tasks are completed in time with the release schedule

Focus on scheduling accuracy

ServiceNow & Jira End User Administration (Optional)

Basic Network and Infrastructure configuration understanding (Good to have)

Willingness to learn new skills & embrace new technology

Typically, from any technology background

Ability to do escalations when required

Education & Experience

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MCA/BCA/Diploma degree in computer science or a related field is generally the minimum educational requirement for this position

Upto 2 Years of Experience in Service Management role & long term commitment

PMP certification, ITIL, Scrum (Optional)