Release Manager And ITSM Specialist

Job Description:

Responsible for ensuring the smooth and efficient deployment of software releases. Coordinate & collaborate closely with cross-functional teams, including Development, DevOps, and QA, to ensure high-quality software releases while minimizing risks and downtimes.

Duties include:

• Collaborate with development teams & product owners to plan and schedule software releases, considering project timelines and business requirements.
• Oversee the release calendar (Forward Schedule of Change) and coordinate with stakeholders to ensure smooth deployments with minimal disruptions.
• Establish release processes and best practices to maintain a consistent and efficient deployment pipeline.
• Oversee configuration management processes, ensuring that all components, environments, and dependencies are well-documented, and version controlled.
• Facilitate change management procedures, validating proposed changes, and evaluating potential impacts before deployment.
• Continuously improve automation scripts and workflows to optimize release efficiency.
• Conduct post-release reviews and root cause analysis (5 whys) to identify opportunities for improvement and implement preventive measures.
• Design and implement strategy to leverage Canary Regions improving rollouts of software releases, minimizing potential impact on production environments.

Ideal Qualifications:

• 3+yrs release management, deployment automation, and change management in a cloud-based environment.
• Familiarity with Canary Region deployment strategies and related tools to manage gradual rollouts effectively.
• Strong experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, CircleCI) and version control systems (e.g., Git).
• Solid understanding of cloud platforms (e.g., AWS, Azure, GCP) and mobile application deployment processes (iOS/Android).
• Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively.
• Proficiency in scripting and automation (e.g., Bash, Python) to streamline deployment workflows.
• Knowledge of configuration management tools (e.g., Ansible, Chef, Puppet) and infrastructure-as-code (IaC) principles.
• ITIL Certification (version 4).
• Strong understanding of ITIL best practices.
• JIRA Service Management and ServiceNow Required