Release Manager

DESCRIPTION:

The selected candidate must reside in Georgia to start and continue this role.

The Georgia Department of Community Health (DCH) is in the process of transforming existing legacy Medicaid

Enterprise Systems (MES) into modern, loosely coupled, seamlessly integrated, modular systems where the exchange

of data and processes is seamless and automatic. This procurement and implementation represent one of the largest

and most significant projects at DCH and will impact millions of Georgians with the goal of improving health outcomes

and wellness and improving system performance and efficiency.

DCH is seeking an experienced and dedicated Release Manager to join our team for the Medicaid Enterprise System

Transformation (MEST). The ideal candidate will be responsible for designing and implementing an end-to-end multimodule

release management process.

Duties & Responsibilities:

• Serve as the MEST Release Management Manager coordinating responsibility for planning, implementing,

and overseeing the processes related to releasing code to production or shared systems in accordance

with Agency standards.

• Serve as Functional Lead for the implementation of ServiceNow Change Management and Incident

Management

• Design business processes to coordinate release management activities between multiple vendors,

ensure all release management processes have been followed, and all evidence is properly documented

within the Application Lifecycle Management tool.

• Selection and implementation automation tools for change management tasks.

• Communicate, coordinate, and lead IT change control management duties, serving as a change manager.

• Ensure IT change control management requests are executed according to the defined project standards.

• Coordinate schedules of pending and approved IT change management requests.

• Ensure systems are utilized when conducting identified IT change manager duties.

• Assist with implementing and standardizing IT service management efforts, and the standardization of

processes across multiple vendors.

• Ensure IT Service Management (ITSM) best practices are defined and maintained to improve service levels

and availability.

• Coordinate multiple teams to ensure tasks are completed to align with the release schedule.

• Assist with Operations and Maintenance activities associated with existing and future MEST Program

system modules by assisting in the creation of change requests, scheduling change requests and receiving

approvals for submitting change requests for the MEST module vendors; and

• Author and coordinate business continuity plans

• Perform other duties as required.

Qualifications/ Preferred Qualifications

• Ten (10) years of technical development/change management experience

• Proficient with Microsoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office

Suite, and familiar with project management software development tools.

• Knowledge of Jira and ServiceNow

• Strong communication skills, both written and oral, with technical and non-technical staff, at all levels of

management.

• Knowledge of project management principles and practices.

• Strong understanding of IT Service Management (ITSM) processes, including Change Management, Release

Management and Service Asset and Configuration Management.

• Knowledge of Release Management principles and the release management lifecycle including scheduling

and coordinating releases across multiple vendors and applications.

• Knowledge of change management principles and practices, change control board activities and change

request processing.

• Proficient in release management principles, methods, techniques, and tools for the effective management of

projects from initiation through project closure.

• Knowledge of basic management principles and practices, methods of data collection and analysis; and

• Ability to organize risks and issues for presentation in reports, documents, and other written materials.State

• Government / Public Sector (preferred)

• Medicaid / Healthcare (preferred)

• Project / Program Management Certification (preferred)

• Facilitation (preferred)

ServiceNow Competency

• Access Management

• Change Management

• Incident Management

• Self Service

Applications (Proficiency is Preferred)

• ServiceNow

• Salesforce.com

• Okta

• Remedy

• GitHub

• Sysaid

• JIRA

• AWS Cloud Services

• Snowflake

• PowerBI

• Tableau

Education

• Bachelor’s degree in information technology, Computer Science, or a related field.

• At least 7 years of experience in management of complex project procurement and implementations

• Project Management Professional (PMP)® Certification preferred