Remote Customer Service Representative

Job Title: Customer Service Representative

Location: Remote

Position Type: 6+ Months Contract

Shift Timing: 08:00 AM to 06:00 PM (Mon-Fri) 10:00 AM to 02:00 PM (SAT)

Pay Rate: $17.50/hour

Candidate Should be located MA, RI, CT only.

Details

 

• Ability to effectively communicate with collectors via telephone, email, and online chat
• Understand the collector community/passion and provide best resolution for fan collectors; ability to de-escalate, take ownership and provide outstanding service with every interaction.
• Ability to effectively manage multi support systems
• Maintain an in-depth knowledge of all products and processes.
• Identify and accurately call out potential trends and consumer concerns.
• Understanding knowledge of collector brands- Transformers, Star Wars, Marvel, etc.
• SAP knowledge a plus.
  
   

Must Have Requirement

 

• Minimum of 3-years in a contact center environment preferred.
• Bi-lingual/multi-lingual in French Canadian or Spanish.
  
   

What You’ll Bring

 

• Excellent Customer Service Skills
• Proven leadership skills
• Ability to work with a high degree of accuracy and attention to detail
• Highly developed ability to communicate clearly, accurately and professionally, both verbally and in writing
• Strong technical aptitude and knowledge of PC and Mac
• Ambitious with ability to prioritize strong organizational and time management skills
• Ability to work effectively in a faced-paced environment/ learn and adapt quickly in a demanding customer service environment
• Ability to accurately assess the entire situation to make an informed decision
• Minimum of 3-years in a contact center environment preferred
• Associates degree preferred or a combination of some college and equivalent work experience.
• Knowledge of Microsoft Office Suite applications
• Bi-lingual/multi-lingual in French Canadian or Spanish a plus.