Retention Program Director

Retention Program Director

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Location: United States - Remote

Department: Customer Support & Success

Region: Americas

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

We are looking for a Retention Program Director who will own the organization's comprehensive global renewal risk program, the ‘Early Warning’ Program. The ideal candidate will have the ability to maintain a 360-degree view of the company's renewal risk across every region and drive successful retention outcomes. The Early Warning Program Director will ensure that the organization has a forum and defined process to deep-dive into our identified renewal risks, track progress on mitigation, and facilitate a collaborative environment across multiple teams and executives.
 

What will you do? 

• Manage and drive resolution for accounts at risk of not renewing in collaboration with the Sales, Renewals, and Customer Success teams.
• Determine priority for risk and intervention
• Effectively communicate renewal risk status to executive staff and other stakeholders. 
• Engage and lead teams in the development and execution of remediation plans to address critical renewal issues.
• Strong ability to assess the needs for resolution and assign the appropriate parties to achieve goals.
• Analyze and iterate over the existing program processes, identify areas of improvement and present solutions.
• Report on the Early Warning Program successes, losses, and trends to executives and key stakeholders. 

What skills and knowledge should you bring?

• 5+ years of functional ownership or senior leadership in renewal risk or escalation program management
• 7-10 years of experience in a senior role within Sales, Renewals, and/or Customer Success
• Experience in high-visibility, executive-facing roles
• Deep experience with horizontal leadership and the ability to drive accountability and delivery across all teams and stakeholders
• Experience with Remediation Plans or ‘Get-Well Planning’ as an effective tool for driving multiple internal stakeholders towards meaningful action for customers
• Excellent verbal and written communication skills, including the ability to interact with executives and senior leadership on a daily basis
• Ability to work and lead cross-functional collaboration and drive teams to a common goal
• Highly organized with superior time management skills
• Ability to convey complex ideas in a clear, concise manner
• High energy and strong interpersonal skills
• Self-starter with the ability to manage several projects in a fast-paced environment
• Ability to work in an extremely fast paced environment
• Experience in Cybersecurity is a plus
• Salesforce and Reporting Tool Experience

Why us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events

This U.S. role has a base pay range that will vary based on the location of the candidate.  For some

locations, a different pay range may apply.  If so, this range will be provided to you during the recruiting

process.  You can also reach out to the recruiter with any questions.

 

Base Salary Range

$156,000—$200,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.