Robotic Field Engineer

Position Description:

The Robotic Field Engineer will have the ability to manage all Operational issues with System Software, Bots, Structure, Stations, and will prioritize daily activities at customer site

Work with Support team to proactively identify issues impacting Operations and address them during planned downtime window

The Robotics Field Engineer is a flexible, hands-on individual who has electro-mechanical aptitude and familiarity with Linux/command line and can manage customer relationship

Responsibilities will include:

Manage system operations and resolve system issues on day-to-day basis

Effective communication with on-site Ops team and Support team

Maintain and troubleshoot all Robotic and Structure issues causing operational interruptions

Collect information on any system issue identified on daily basis and provide feedback to Support team

Implement any recommendations from Alert Support team and provide updates

Perform any engineering recommended upgrade or rework

Complete Quality checklist and send it to the appropriate Alert Lead

Maintain all electro-mechanical tools, and spare parts in good condition at all-times

Physical Demands:

Lift and move totes up to 49 pounds each

Regular bending, lifting, stretching, and reaching both below the waist and above the head

Lifting parts and tools weighing on average 20 pounds, occasionally weighing up to 50 pounds

Ability to climb ladders and gangways safely and without limitation

Operation Support & Customer Service:

Promoting and conduct good housekeeping practices

Position will require working in a shift schedule including holidays and weekends

Flexibility with work hours and days to support 7 days a week operation (including holidays)

Self-motivated and customer centric

Required Skills:

2+ years of electro-mechanical technician work, Associate degree with two years of experience in the Robotics, Mechanical or Electrical field or bachelor’s degree in mechanical engineering