RPA UiPath Support

2+ Years of experience in RPA Support
First Line Support for Uipath 
Basic knowledge of Powershell and Scripting
Monitoring UiPath console for failures / issues / events
Debugging / diagnostic / Troubleshooting and resolution of issues. Generally, Severity 3 and Severity 4 issues.
Issues which are known and recurring. 
Daily health check and routine activities. Log Reviews.
Deployment of new Bots
Escalation to L1 & L2 (OEM and Dev team) support; if required.
Channels for the First line of support will be ITSM Tickets, Bot Monitoring Console, Chat, Phone, and Email communications.
Documents / SOP Updates
UiPath User Access management 
Coordination with Infrastructure team (Compute, Network etc), Create tickets for VM Disk space
Incident and Service Request Management. Ticket Creation, Update, Assignment, Closure, SLA monitoring
Key Skills
RPA Support
Robotics
Uipath support
Python
L1 Support
L2 Support