Salesforce Admin

Job Description

Responsible for day-to-day implementation, administration, troubleshooting, maintenance, and application support for the Enterprise Transportation Management Systems (TMS), ERP Systems, HR, Payroll and Benefits, and other various software applications in use at Progress Rail. This position is responsible for maintaining applications and systems needed by the organization to ensure they are fully functional 24/7/365, providing rapid response and support to systems as required.

Key Job Elements

Duties and responsibilities (Note: duties/qualifications required will depend on assigned division)

Daily support of enterprise applications. Depending on assigned area, these may include Transportation Management Systems (TMS), ERP systems (General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Planning, Purchasing, Warehousing, Sales, and Invoicing), Salesforce, HR Benefits and Payroll, etc.

Manage and optimize Salesforce systems, including user and license management

Build, configure, and automate technology solutions to deliver business value

Maintain the Salesforce Platform and security standards

Managing data and delivering actionable analytics

Oversee all activities related to managing changes within Salesforce, including changes to business processes, technology, and people

Design and implement new processes within Salesforce, and facilitate user adoption of the processes

Implement Salesforce solutions to solve business challenges, improve processes, and increase adoption

Ongoing cleanup of processes and data

Own all Sandbox environment management (refresh schedules, Pre / post refresh steps)

Create reports and dashboards to monitor data quality and business metrics

Technical debt

Identify unused or underutilized Salesforce platform features

Develop customer-facing interfaces, including the creation and maintenance of fields, views, campaigns, and other Salesforce applications and functions

Ability to manage/follow up support tickets in a timely fashion

High motivated, self-starter with a collaborative, team, and growth-oriented mindset

Create an effective training and adoption strategy to grow the Salesforce skill set across the organization

Provide ongoing support and training to end users, including the creation and delivery of training materials, demonstrating new features, and documentation maintenance

Ability to multi-task and be able to context switch between priorities

Works with internal and external customers to develop test case scenarios for functional enhancements to implement systems in accordance with best practices

Responsible for system upgrades, availability and support and act as POC for vendors

Provide remote and onsite customer training, ranging from individuals to large groups

Engage and interact with users to troubleshoot and resolve system issues

Perform code deployments to systems; apply and test vendor patches and upgrades as well as server maintenance with limited business impact.

Collaborate with leaders to convert business requirements into technical specifications

Adhere to SOX and IT policies and procedures in performing job duties

Perform other job-related duties as assigned

Qualifications, Experience, Education

Specific site qualifications and progression may apply, consult with local team:

Skill Level II – 3+ years of experience in IT with position-relevant skills;

Skill Level I –5-7+ years of experience in IT with position-relevant skills;

Bachelor’s degree in IT-related field preferred (e.g., CIS, MIS, or related technology field);

Positions require technical support experience in the assigned area of responsibility, dependent on position (e.g., Enterprise Resource Planning (ERP) systems, SharePoint/K2 design/development, Kronos, administration experience in a production environment, etc.);

Preferred skills/certifications dependent on specific assignment may include MCITP equivalent (SharePoint) or Microsoft Certified SharePoint; Salesforce admin, K2 BlackPearl Administration Certification / Troubleshooting; K2 Cloud; or ERP proficiency; experience using/administering server operating systems (Windows Server/Linux);

Familiar working in an Agile Development environment, participating in standups/SCRUM meetings with teams (both on/offshore

Experience assisting the Product Owner/SCRUM Master in writing user stories based on requirements

Deploy regular releases in an Agile approach

Atlassian Jira knowledge a plus

Knowledge of how to monitor and understand SQL Server Reporting Systems;

Experience with Segregation of Duties and SOX Controls;

Proficient with Microsoft Office (especially Excel);

Highly self-motivated and directed, with keen attention to detail, sense of urgency;

Proven organizational skills with project management experience;

Ability to operate calmly in a fast-pace and ever-changing technology environment;

Ability to manage multiple tasks at once and prioritize accordingly;

Well-developed analytical and problem-solving skills;

Excellent customer service and communication skills;

Passion for researching and implementing new technologies.