Salesforce Admin

As a Client Admin and Developer in a support role, collaborate with cross-functional teams, end-users, and other Client professionals. Responsibilities include, focusing on resolving issues, optimizing processes, and supporting users in their daily interactions with the system.

Key Responsibilities
Technical Support

Respond to and resolve user-reported issues related to Client functionality, data integrity, and user experience

Investigate and troubleshoot system errors, discrepancies, and providing timely resolutions to end-users

Client Administration

Maintain and customize the Client platform, including but not limited to user setup, profiles, roles, permissions, and security settings

Configure and maintain data quality and validation rules, workflow rules, and process builder flows to ensure accurate and efficient data management

Collaborate with stakeholders to gather requirements and implement changes, enhancements, and new features

Development and Customization

Collaborate with developers and architects on more complex customization, using Apex, Visualforce, and Lightning Components, when necessary

Create and maintain documentation of customizations, processes, and workflows

Qualifications

Candidates with Client Administrator and Developer certifications will be preferred

Proven experience as a Client Administrator and Developer, with a focus on support and troubleshooting

Proficiency in Client configuration, customization, and administration using declarative tools